FAQ's

The one place where all your most common questions are answered.

Account and Login

To login you need your username and password. Click Here to go to the login page.

No problem. Use our password reset service to change your password. Click Here.

You can find your username in the initial welcome email. Alternatively you can contact us with your email and we will send you your login details.

You can upgrade your membership plan at anytime. Please contact us and we will be happy to assist.

Troubleshooting

It’s simple, easy and fast. We made this video to help you get started.

No. At this time the forms only work with active internet connection.

In an effort to safeguard your data, Arthros has implemented geographical-based access restrictions to prevent login activity from internet protocol (IP) addresses located in certain countries that are subject to United States governmental sanctions. Internet traffic originating from blocked countries will be denied access. These countries are: Afghanistan, Albania, Algeria, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, China, Comoros, Crimea, Croatia, Cuba, Democratic Republic of the Congo, Eritrea, Hong Kong, Iran, Iraq, Lebanon, Lesotho, Libya, Mali, Montenegro, Myanmar, Nicaragua, North Korea, North Macedonia, Papua New Guinea, Russia, Serbia, Somalia, South Sudan, Sudan, Syria, Turkmenistan, Ukraine, Venezuela, Yemen, Zimbabwe.

Billing

No, we are transparent about all of our fees.

We do not provide refunds at this time. We provide a free trial to help you decide before you join as a member.

Yes, but please your feedback with our team to help improve the service for others.

Features

Arthros offers pre-built specialty-specific templates in line with local regulatory bodies. If necessary, our team can also create custom-built templates to fit any specific needs of your practice (requires either Plus or Premium membership).

No, you don’t need to install any specific software or hardware. Arthros eAI is a cloud-based solution, which means all you need is a desktop or laptop and internet access. You can use any web-browser to access the system, although most customers find best efficiency when using Google Chrome. We’re also iPad and iPhone friendly.

We Can Help

Can’t find an answer?

We are here to help. Just submit a ticket, and a representative will follow-up via email.