Our refund and returns policy lasts 7 days. If you are not satisfied with our service you can ask for a refund within 7 days of product/service delivery. A $100 administration fee will be charged for all refunds. If 7 days have passed since your product/service delivery, we can’t offer you a refund.

Several types of goods are exempt from being returned. These include:

• Domain name
• Hosting service
• Downloadable software products
• Subscriptions*

To complete your return, we require a receipt or proof of purchase. 

 

 

Refunds

Once your return request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@arthros.io.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

Gifts

No refunds are provided for item was marked as a gift.

 

 

Shipping returns

To return your product, you should mail your product to: Arthros Consulting LLC, 1134 E Champlain Dr Ste 101, Unit 109, Fresno, CA 93720.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and administration fee will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

Contact us at support@arthros.io for questions related to refunds and returns.